As a single point of contact, the Global Account Manager’s role is to understand the customers’ over-arching needs and coordinate the services of Local Account Managers within local markets to ensure the best possible solution is assembled from the ground up.
The Global Account Manager helps customers make the most of their central buying power to cut procurement and management costs, by harmonising the strongest local offers, services and roaming capabilities. This approach is also what the FreeMove Alliance calls ’GLOCAL’.
Overall customer relationship management
Harmonised support from the local teams in each country
Consistent delivery of services across a number of countries
Assistance in securing local advantages and negotiating international service agreements
“FreeMove Alliance’s GLOCAL approach allows multinational companies to benefit from the best of two worlds: the organization very efficiently coordinates the local national operators of its members while centralizing the management of all mobile services for multinationals by providing a single point of contact. This gives multinationals access to the top mobile networks worldwide while relieving the burden to manage a multitude of providers.”
Nitin Bhas, Head of Research at Juniper Research
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